Research & Innovation
Outreach & education
Awards & accolades
Comments/ Suggestions Survey
Comments / Suggestions
1- What was your main reason for visiting the E-registration website?
2- How was your experience with the E-registration application?
Easy to use
Difficult to use (Please explain)
Explain your Experience
3- In your most recent customer service experience, how did you contact the representative?
4- The customer services agent has helped me in resolving my issue.
5- About how long did you have to wait before speaking to a representative?
I was taken care of immediately
Within 3 minutes
More than 10 minutes
6- About how long did it take to get you case resolved?
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
7- Overall, how satisfied are you with the customer service experience?
8- How would you rate the updated E-registration web site overall?
9- Are there additional features or online services you would like us to include on the web site?
© 2013 Abu Dhabi
Water & Electricity Authority